Last updated: October 25, 2026
You may request a return within 30 calendar days after delivery.
Return eligibility
- Products must be unopened, unused, and in their original saleable packaging.
- Factory seals must remain intact on sealed trading-card products.
- All accessories, promotional items, and packaging supplied with the order must be included.
- Opened booster packs, opened collection boxes, individual trading cards, customized products, gift cards, and final-sale items cannot be returned unless they arrived damaged, defective, or incorrect.
Starting a return
Contact us through the Contact Us page with the order number, item, and reason for return. Do not send a return until instructions and a return destination have been provided.
Return shipping
For a voluntary return, the customer is responsible for tracked return shipping. When an item is damaged, defective, or incorrect, Cattledo Cards will provide a prepaid return label or another reasonable resolution after reviewing the claim.
Damaged or incorrect orders
Contact us within 48 hours of delivery and retain the products, shipping carton, and packing materials. Include clear photographs of the outer parcel, shipping label, damage, and affected products.
Refunds
Authorized returns are inspected within five business days after receipt. Approved refunds are issued to the original payment method. Allow 5–10 business days after approval for the bank or payment provider to post the refund.
Original shipping charges are nonrefundable for voluntary returns. They are refunded when the order was damaged, defective, or incorrect. No restocking fee is charged for eligible returns.
Order cancellation
Cancellation requests are accepted before an order enters fulfillment. Once an order has shipped, the standard return process applies.